General Position Objectives: The Key Holder is responsible for assisting customers with the purchase of products and services. The Key Holder should consistently deliver high quality customer service. Will consistently exceed sales and operations goals. The Key Holder is responsible for store appearance, as well as assisting in operational assignments and projects assigned by management. The Key Holder is additionally responsible for assisting with store opening and closing items.

Sales

• Achieve and exceed established weekly sales quotas.
• Deliver complete, high quality sales that exceed the company’s benchmark on key metrics.
• Practice specific behaviors and best practices to generate and maximize sales and key metrics, as indicated by management.
• Regularly check sales paperwork to review for discrepancies/errors.
• Use proper judgment to avoid fraudulent purchases or theft.

Operations

• Complete all required training within the timeline established by management.
• Maintain store appearance.
• Adhere to all policies, as outlined in the Employee Handbook and other company communications.
• Follow all Cash Depositing procedures as outlined by management.
• When opening or closing a store, accurate and timely completion of related checklists.
• Immediate communication of any inventory deficiency to management.

Merchandising

• Participate in marketing events that are held both at your location and within the district as required.
• Protect and maintain Company assets by following security guidelines provided by management.
• Assist with merchandise arrangement and display items within the location.
• Assists with inventory maintenance.
• Additional job tasks as assigned.

Qualifications

Skills and Competencies

• Excellent sales skills and demonstrated ability to meet or exceed performance standards
• Able to deliver high quality customer service
• Ability to work flexible hours, including evenings, weekends and holidays.
• Ability to operate a personal computer, wireless equipment, copier and fax

Education and Experience

• High School degree or equivalent
• Previous retail sales experience preferred but not required
• Previous cash handling experience preferred (any industry) but not required

Working Conditions

• Physical Effort: Position requires moderate physical activity; requires handling of average-weight objects up to 30 pounds or standing for long periods of time (more than 8 hours per day).
• Physical Risk: Work environment involves some exposure to physical risks that require following basic safety precautions; must be able to work on ladder; push and pull 30lbs.; lift up to 15 lbs. overhead; must be able to carry 50lbs. or greater for at least 100 feet; and stoop and bend.